Welcome to the Houseoforange.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail through the Contact Us page, or call us on 01279 812350 between 9am – 5pm.

Please note that although the majority of our lighting collection is rated against the penetration of water, please enquire before specifying or using any light fitting if for a swimming pool. We will do our best to advise you, however we will not be held responsible for a fitting unsuitably located.


Pricing

All prices shown on houseoforange.co.uk are VAT inclusive @ 20% unless otherwise shown on the Product Page.
Delivery charges are explained below.
All orders must be paid for in full before any goods are despatched.
We accept all major credit cards except American Express.
Website orders can only be placed using a valid UK credit card via Protx secure payment processing. Phone orders can be paid for via Credit Card, bank transfer or Cheque. However a payment by cheque must clear into our bank before we will despatch your order.
A VAT invoice/receipt can be printed by you via the link to your Order Management Page through your Account Page.
We can only accept orders for within the UK through the houseoforange.co.uk website. All export enquiries please email us through the Contact Us page.


Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

The steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

We will send to you an order acknowledgement email detailing the products you have ordered and whether the payment was successful or not. This is not an order confirmation or order acceptance. This email will always be created, please check your Spam box and submitted email address if this does not arrive. You can amend your details through your Account page if necessary or contact us.

For your convenience every product on sale has an actual stock level or an expected time of fulfillment for us to complete the order of that item. If an order contains more than one item, the completion of that order will be governed by product with the longest lead time. Although the stock levels are updated in real time, we reserve the right to deem these as estimated stock levels. Stock can run out in real time when other customers are placing orders for the same item. An order is not confirmed until the order is despatched.

As your product is shipped we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order (see below).

By placing the order you agree to receive or to send the goods to an address where they can be accepted and signed for between the hours of 8am-5pm Monday to Friday. Any specific delivery information submitted is deemed as binding and held as your responsibility.

Non-acceptance of an order may be a result of one of the following:

•    The product you ordered being unavailable.
•    Our inability to obtain authorisation for your payment.
•    The identification of a pricing or product description error.
•    You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Every order generates a unique Order Number. This order number is valid whether the payment is taken or not and should be used on all correspondance with us. A credit note will be emailed to all customers whose orders did not complete, regardless of whether payment was made or not.

Track your order

To check your order status, just click on your Account at the top of the page, sign in and then View and manage orders


Change or Cancel an Order

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than 7 days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns procedure.

We reserve the right to cancel any order placed at any time. You will always be informed by email if  this is necessary.

Please see our Refund policy for further details.

Quote Lists

The quote creation service through this website is to give our registered users the opportunity to create lists of product that can be emailed with accurate pricing on the day of creation. All quotes are subject to our full terms and conditions and are valid until the price or description of any of our products differ with it. Orange Lighting Ltd reserve the right to refuse any future orders, whether they are based upon a quotation or not.

Conditions of Sale

1.       All orders are accepted subject to the conditions set out below and unless agreed by us in writing these conditions shall override any terms stipulated or referred to by the buyer.

2.       The prices shown in the price list are applicable at the date of the order unless otherwise agreed.

3.       Payment terms will be agreed at the time of order. If the buyer fails to make payment on the due date we shall be entitled (i) to withhold deliveries without prejudice to our rights and to receive all balances unpaid on all orders and (ii) to maintain an action against the buyer for payment of the full invoiced price and (iii) to recover interest from the buyer at a rate of 8% over the Bank of England official dealing rate (the base rate), accrued monthly, from the date on which the payment became due until received by us (in accordance with The Late Payment Commercial Debts (Interest) Act 1998).

4.       We reserve the right to refuse cancellation of orders. Where such cancellation is accepted we shall be entitled (i) if payment has been made by the buyer to deduct any costs or expenses incurred by us in connection with the order from the amount due to the buyer on the cancellation and (ii) if payments had not been made to recover any such costs and expenses for the buyer and cancellation will be effective only when payment is received by us.

5.       Any time or date named by us for delivery is given and intended as an estimate only and we shall not be liable to make good any damage or loss whether arising directly or indirectly out of delay in delivery.

6.       The risk of any loss or damage to the goods while in transit shall be borne by the buyer.

7.       (i) Variations in colour of the finish applied to the fitting may arise from time to time and we shall not be under any liability in respect of a variation in colour between the goods delivered and any illustration in the appropriate catalogue/website.

(ii) All measurements given in catalogues and website are approximate.

(iii) We will not be under any liability for damage or loss arising from incorrect electrical installation of our products.

(iv) Any goods proven faulty within the warranty period of the product will be replaced on a supply only basis. We shall not be held responsible for the application of the product and any costs incurred with the replacing of the fitting. Any fittings deemed to be faulty must be returned to us for testing at the expense of the buyer, before any substitution can proceed.

(v) Warranty period of a product is 1 year from date of invoice unless otherwise specified.

8.       Until we have been paid in full:-

(i)                 The goods comprised in the contract will remain our property not withstanding that the risk therein has passed to the buyer.

(ii)                We may recover the goods at any time from the buyer if the amount outstanding from the buyer on the general statement of account between us is in excess of the credit limit we are willing to accord to the buyer, and for that purpose the buyer hereby authorises us, our servants and agents, to enter upon any land or building in which the goods are situated.

(iii)               If the buyer incorporates such goods into other products (with addition of his own goods or those of others) or uses such goods as materials of other products (with or without such addition), the property in those other products is upon such incorporation or use ipso facto transferred to us, the buyer is bailee of them for us and will store the same for use in a proper manner without charge to us.

(iv)               The buyer has the right to dispose of the goods or such other products in the course of his business for our account and to pass good titles to the goods or products to his customer being a bona fide purchaser for value without notice of our rights but, in the event of such disposal, the buyer has the fiduciary duty to account to us for the proceeds but may retain therefrom any excess and we have the additional right to recover the buyer’s price from his customer to the extend unpaid; if we avail ourselves of such right we will account to the buyer for any such excess as aforesaid loss and any expenses incurred by us in or about the recovery.

9.       Unless otherwise agreed, these conditions and the contract shall be subject to and construed in accordance with English Law.